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Factors Influencing on Human Resources Development in SMEs Service Enterprises in Industry 4.0: The Case of Thai Nguyen Province, Vietnam

Phung Tran My Hanh

Phung Tran My Hanh 1

  1. Thai Nguyen University of Economics and Business Administration, Vietnam. 1

on Google Scholar
on PubMed

Pages: 166-173

DOI: 10.18488/journal.62.2020.73.166.173

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Article History:

Received: 06 February, 2020
Revised: 11 March, 2020
Accepted: 15 April, 2020
Published: 28 April, 2020


The study was conducted to analyze the factors and the level of influencing on human resource development for small and medium-sized service enterprises in Thai Nguyen province in Industry 4.0 because of artificial intelligence (AI) and the machines that make labor supply and labor fluctuations. With the dramatically changes of technology in the Industrial Revolution 4.0, jobs with creativity and flexibility, machines and robots cannot replace human resources. Employers will need high quality human resources, multi-disciplinary knowledge and flexible adaptations to changes in production methods in an era of technology. The research results show that there are 6 factors that positively influencing on human resource development for SMEs service enterprises in Thai Nguyen province in the Fourth Industrial Revolution.
Contribution/ Originality
This study contributes to the existing literature by identifying to what factors affecting on human resources development in SMEs service in Thai Nguyen province, Vietnam in Industry 4.0.


Human resources, Labor, Small, Medium-sized service enterprises Industry 4.0, Multivariate regression, Vietnam.


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Google Scholor ideas Microsoft Academic Search bing Google Scholor


This study received no specific financial support.

Competing Interests:

The author declares that there are no conflicts of interests regarding the publication of this paper.


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