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The Economics and Finance Letters

June 2021, Volume 8, 1, pp 92-103

The New Pattern of Online Credit Loan in the Post-Epidemic Era

Xiaozhun Peng


Chenchen Dong

Xiaozhun Peng 1 ,

Chenchen Dong 1 
  1. Bank of Communications Guangdong Branch, Guangzhou, China. 1

Pages: 92-103

DOI: 10.18488/journal.29.2021.81.92.103

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Article History:

Received: 15 February, 2021
Revised: 03 March, 2021
Accepted: 17 March, 2021
Published: 29 March, 2021


This paper is one of the few studies that discusses the impacts and challenges of banking business, especially online credit loans (also known as Internet loans or consumption loans) from the aspects of social environment, economic development, public policy, and technological environment changes under the impact of COVID-19 epidemic. Based on authors’ years of experiences in banking industry, they find that online loan products are facing with numerous problems, such as unclear position of online loan products, management dilemma of employees, dilemma between social responsibilities and debt collection, mismatch between risk and income, high bad-loan ratio issues and so on. To find effective ways to solve those problems, authors combined experience with practice and put forward several possible directions, such as seizing the opportunities of digital transformation to develop financial technology, expanding online products, establishing a new financial environment under changed consuming scene, and utilizing the strict supervision mechanism to expand traditional banking business.
Contribution/ Originality
This is one of the few studies to discuss the current situation and problems of online banking business under the impacts of COVID-19. Then, ideals and solutions are presented based on the situation of reality and authors’ years’ experience in banking industry.


Financial markets , Fintech, COVID-19, Smart financial, Online credit loan, Scenario theory, Prospect theory.


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This study received no specific financial support.

Competing Interests:

The authors declare that they have no competing interests.


Both authors contributed equally to the conception and design of the study.

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