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Exploring the Mediating Effect of Demographic Attributes on the Relationship between Employee Engagement and Organizational Citizenship Behavior

Abdullah Al Ahad


Md Rahat Khan

Abdullah Al Ahad 1

Md Rahat Khan 2

  1. Lecturer, Department of Business Administration, City University, Bangladesh, City University, Bangladesh. 1

  2. Assistant Professor, Department of Business Administration, City University, Bangladesh. 2

Pages: 11-23

DOI: 10.18488/journal.11.2020.91.11.23

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Article History:

Received: 10 October, 2019
Revised: 19 November, 2019
Accepted: 23 December, 2019
Published: 28 January, 2020


Organizations have long been concerned on how management can facilitate Organizational Citizenship Behavior (OCB) and employee engagement (EE) which can result in higher performance and productivity. This study attempted to test the mediating role of demographic attributes on the relationship between employee engagement and organizational citizenship behavior in the context of local enterprises in Dhaka city, Bangladesh. The authors administered 524 participants along with on employee engagement scale (5 factors) and organizational citizenship scale (5 factors). After the validation of the model only 3 factors from OCB and 4 factors from EE have been retained. The study finally reveals the Employee Engagement (EE) has a positively significant impact on OCB. However, in mediating effect the demographic attributes (Experience) partially mediates the relationship on OCB factors but do not mediate on EE. Rest of the mediating effect of gender and age were not supported the hypothesis.
Contribution/ Originality
This study contributes in the existing literature about the mediating role of demographic attributes on the relationship between employee engagement and organizational citizenship behavior (OCB).


Organizational citizenship, behavior, Employee engagement, Demographic attributes, SEM, Dhaka city, Bangladesh.




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This study received no specific financial support.

Competing Interests:

The authors declare that they have no competing interests.


All authors contributed equally to the conception and design of the study.

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