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International Journal of Management and Sustainability

February 2018, Volume 7, 2, pp 83-92

Organisation Restructuring: The Influence of Interpersonal Conflict, Anomie, and Trust in Management on Counterproductive Work Behaviour

Shereen Noranee


Alwi Shabudin


Azilah Anis


Abdul Rahman Abdul Rahim


Abdul Kadir Othman

Abdul Rahman Abdul Rahim 1
Shereen Noranee 2
Abdul Kadir Othman 3
Alwi Shabudin 4
Azilah Anis 5

  1. Research Coordinator, Center for Postgraduate and Professional Studies, Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, Malaysia 1

  2. Coursework Coordinator, Center for Postgraduate and Professional Studies, Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, Malaysia 2

  3. Center for Marketing and Entrepreneurship Studies, Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, Malaysia 3

  4. Associate Professor (Operations Management), Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, Malaysia 4

  5. Professional Program Coordinator, Center for Postgraduate and Professional Studies, Faculty of Business and Management, Universiti Teknologi MARA, Shah Alam, Malaysia 5

Pages: 83-92

DOI: 10.18488/journal.11.2018.72.83.92

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Article History:

Received: 10 April, 2018
Revised: 06 July, 2018
Accepted: 13 July, 2018
Published: 20 July, 2018


Employees’ reaction to organization restructuring varies as some react positively towards change but others refuse to accept it. Those who react negatively may engage in counterproductive work behavior. Since the existing studies are scarce in addressing this issue especially during organization restructuring, the present study is meant to investigate the influence of interpersonal conflict, anomie and trust in management on employees’ counterproductive work behavior. Data were collected from 215 non-managerial staff of a company offering maritime related services, which is undergoing restructuring exercise. Using a multiple regression analysis, it was found that trust in management and interpersonal conflicts negatively influence counterproductive work behavior while anomie or feeling helplessness or hopelessness positively influences counterproductive work behavior. The implications of the study are discussed in the paper.
Contribution/ Originality
This study contributes in the existing literature by providing empirical evidence on the role of trust in management, interpersonal conflict and anomie in influencing counterproductive work behavior. These three factors are significant predictors of counterproductive work behavior.


Organizational restructuring, Interpersonal conflict, Anomie, Trust,Counterproductive work behavior.



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This study received no specific financial support.

Competing Interests:

The authors declare that they have no competing interests.


All authors contributed equally to the conception and design of the study.

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( 195 ) Improving the Methodology for Organizing Financial Results in Tourism
( 197 ) Factors Affecting Garments Employees Perception on Job Performance: Evidence from Bangladesh
( 198 ) Demographic Factors Influence on the Tendency to Become Entrepreneur: Estimating the Antecedents and Consequences of Entrepreneurial Tendency
( 199 ) Residents Perception of Impacts toward Tourism Development: The Case of Bandung City, Indonesia
( 200 ) Explaining Stress and Depression Level of Nurses: The Effects of Role Conflict and Role Ambiguity
( 201 ) Edu-Tourism Destination Selection Process in an Emerging Economy
( 202 ) The Impact of Industrial Agglomeration on Carbon Emissions: Empirical Evidence from China
( 203 ) Factors Influencing the Decision of the People of Kisii Town to Consume Domestic Tourism Products
( 204 ) Articulation between the Websites of the City Hall and the City Council of Tourism in Porto Seguro-BA / BR: The Importance of the Virtual City for Tourist Communication
( 205 ) Customer Care Service Management is Moving Forward to Achieve Sustainable Customer Retention in Every Industry. Does it play a Role to Increase Brand Retention?
( 206 ) Supplier Selection and Optimization of Supply Chains
( 207 ) Responsible and Sustainable Tourism: A Comparison of Community Perceptions
( 208 ) Pricing Strategy of Supply Chains with Uncertain Remanufacturing Rate and WTP Discrepancy
( 209 ) Effects of Medical Security Satisfaction and Trust in Doctors on Subjective Well-Being: Evidence from China
( 210 ) Antecedent and Consequences of Risk Perception on Tourist Decision Making towards the Sustainable Medical Tourism Development in Bangladesh
( 211 ) Effects of Constructivist Instructional Method on Low Achievers Academic Performance and Retention in Automechanics in Technical Colleges
( 212 ) Exploratory Research to Create a Dynamic Framework for Strategic Style
( 213 ) Creative Cultural Tourism as a New Model for Cultural Tourism
( 214 ) Managements and Tourists Knowledge and Appreciation of Eco-Labeling and Eco-Certification at Selected Coastal Tourist Destinations in Lagos, Nigeria
( 215 ) Do Demographic Variables Affect the Organizational Cynicism Levels in Tourism?
( 216 ) Ecological Treatment of Urban Organic Waste in the Context of Climate Change- A Chinese Perspective
( 217 ) The Effects of Promotion and Site Attraction on Satisfaction and Subsequent Impact on Loyalty: A Case Study in Gunung Sewu Unesco Global Geopark, Indonesia
( 218 ) Socio-Economic Analysis of Tourism: Evidence from Calabar Metropolis, Cross River State, Nigeria
( 219 ) An Overview of Corporate Governance Models in Financial Institutions
( 220 ) Role of Top Management Advocacy in SME’s Business Sustainability: A Mediation through Technology Opportunism
( 221 ) Sustainability in Supply Chain Management: The Role of Partner Collaboration and Power
( 222 ) Supply Chain and Logistics Management and an Open Door Policy Concerning Cyber Security Introduction
( 223 ) Exploring the Mediating Effect of Demographic Attributes on the Relationship between Employee Engagement and Organizational Citizenship Behavior
( 224 ) The Relationship between Organizational Self-Esteem, Commitment, Tipping and Organizational Citizenship Behaviors: A Case in the Foodservice Industry
( 225 ) Prioritizing the Factors Which Affect the Selection of Hotels by Consumers Traveling for Vacation with Analytical Hierarchy Process (AHP) Method
( 226 ) Examining the Impacts of Human Capital Flight on Economic Growth: A Case Study of Pakistan
( 227 ) The Relationship between Tourism and Economic Growth: Evidence from Oceania
( 228 ) Analysis of the Skills Gap in Tourism and Hospitality Industry in Kenya
( 229 ) Corporate Reputation as a Strategic Management Tool: Through the Lens of Employees
( 230 ) Determining Intention to Use Smartphone Banking Application among Millennial Cohort in Malaysia
( 231 ) The Post War Performance of the Lebanese Banks Using the Balanced Scorecard: A Case Study
( 232 ) Does Good Governance Practice Leads to Sound Financial Performance? Evidence from RMG Companies Enlisted in Dhaka Stock Exchange (DSE)
( 233 ) Does Risk Culture Matter for Sustaining the Business? Evidence from Malaysian Environmentally Sensitive Listed Companies
( 234 ) The Tourism Business Industry of the Municipality of Tanay, Rizal, Philippines: An Assessment on Human Resource and a Province-Wide Market Research
( 235 ) Hotel Corporate Social Responsibility and Residents Support for Tourism Development
( 236 ) Education and Sustainability, How SDG4 Contributes to Change the Representations of Developing Issues? The Case Study of Pakistan
( 237 ) The Impact of Economics and Financial Literacy in How People Perceive the Effectiveness of the Fiscal Policy of Zimbabwe: Case Study of Harare
( 238 ) Games and Simulations in Hospitality Education: A Systematic Literature Review
( 239 ) An Assessment of Service Quality and Airport Elements Influential to Travellers’ Experience at Ilorin International Airport
( 240 ) Mapping of Co-Creation Resources in Lekki Conservation Centre and Omu Resort Lagos, Nigeria
( 241 ) An Empirical Investigation between Foreign Direct Investment (FDI) and Tourism in Bangladesh
( 242 ) Determinants of Sale Response Probability and Tourism Backward Linkage with Local Micro and Small Enterprises of Kisumu County – Kenya
( 243 ) Tourism and Growth in Nigeria: Application of TYDL Granger-Causality Test and Innovation Accounting Techniques
( 244 ) Demographic Profiling and Domestic Tourism Participation Behavior in Nairobi County, Kenya
( 245 ) Impact of Tourism Products Development on Osun Osogbo Sacred Grove and Badagry Slave Trade Relics
( 246 ) Evaluation and Analysis of Cruise Tourism Developing Strategies in Shandong, China
( 247 ) The Impact of Covid-19 on Tourist Consumption Behaviour : A Perspective Article
( 248 ) The Nexus between the Exportation of Social Sustainability Certifications that Restrict Malaysian Palm Oil Companies and their Profitability: A Panel on Driscoll and Kraay Standard Errors and a Fully Modified Ordinary Least Square Approach
( 249 ) Fostering Supply Chain Integration through Blockchain Technology: A Study of Malaysian Manufacturing Sector
( 250 ) Mediating Effect of Integrated Systems on the Relationship between Supply Chain Management Practices and Public Healthcare Performance: Structural Equation Modeling
( 251 ) Analysis of Total Factor Productivity Changes in Islamic and Conventional Banks: Empirical Evidence from Three Regions
( 252 ) The Evolution of Rural Tourism in Developing Countries: The Case of Iran
( 253 ) Do Tourists Willing to Pay for the Value of Environmental Conservation? A Case of Annah Rais Longhouse and Hot Springs
( 254 ) Analysis of the Relationship between the Quality of Presence of Destination through Online Travel Contexts, Attitude, and Intention; Case of Iran
( 255 ) Underlying Drivers that Influence Farmers’ Sustainable Adaptation Strategies
( 256 ) Impact of Board Diversity on Corporate Social Responsibility of Listed Oil and Gas Firms in Nigeria
( 257 ) Contemporary Paradigm of Sustainable Development in the European Union
( 258 ) The Relation Between Sustainable Project Management and Project Success
( 259 ) Diversity of Cultural Tourism Attractions in Nairobi Urban Destination
( 260 ) The Impact of Renewable Energy on GDP
( 261 ) Halal Food in Tourism: Exploring the Factors that Influence Halal Food Selection among Travelers
( 262 ) The Influence of Coronavirus (COVID-19) Outbreaks on Tourists Destination Choice
( 263 ) A Conceptual Framework of Customized Services for Tourism Industry: Perspective of Emotion and Moderator of Gender
( 264 ) Destination Image as Means of Branding and Marketing: Evidence from a Mountainous City Destination in Greece
( 265 ) Preferred Social Networking App by Employees in Tourism and Hospitality Industry in Kenya