Contact Us

For Marketing, Sales and Subscriptions Inquiries
2637 E Atlantic Blvd #43110
Pompano Beach, FL 33062

Conference List

An Assessment of the Impact of Information Communication Technology (ICT) On the Administration of Public Records: A Case Study of the Bolgatanga Municipal Assembly in the Upper East Region of Ghana-West Africa

Ruth Yinimi


Emmanuel Akanpaadgi

Ruth Yinimi 1 Emmanuel Akanpaadgi 1 

  1. The Department of Secretaryship and Management Studies; Bolgatanga Polytechnic, Ghana 1

Pages: 120-134

DOI: 10.18488/journal.62/2015.2.5/

Share :


The study assessed the impact of Information Communication Technology (ICT) on the administration of public records in public institutions with the Bolgatanga Municipal Assembly as a case study. The researchers adopted both quantitative and qualitative research approaches. The data was gathered using a self-administered questionnaire as all the respondents are literates. The purposive sampling technique was used to select a sample size of forty-eight (48) staff of the Assembly. Simple descriptive statistics such as frequency tables and charts were employed in presenting the results after using Microsoft Excel to analyse the data. The research revealed that the type of ICT facilities being used by staff of the Assembly included computers, internet, telephones and fax machines. Majority of the respondents mentioned that staff usage of ICT facilities depended on whether they are ICT literates or not. Other factors mentioned were the availability of certain ICT facilities and knolwdege of their existence as a trigger to their usage. Finally, the results confirmed that indeed the use of ICT facilities had a positive impact on the administration of public records in the Bolgatanga Municipal Assembly. The benefits derived by the Assembly included; increased productivity, security of public records, personal development and easy communication among staff of the Assembly and between the Assembly and other organisations or individuals.
Contribution/ Originality




  1. Abor, J., 2004. Technological innovation and banking in Ghana: An evaluation of customers’ perception. Accra: Amanta Publication.
  2. Agere, S., V. Lemieux and P. Mazikana, 1999. Better information practices: Improving records and information management in the public sector. Managing the public service strategies for improvement series: London: Commonwealth Secretariat, 6.
  3. Babbie, E. and J. Mouton, 2001. The practice of social research. South African edition. South Africa: Oxford University Press.
  4. Burns, R., 2000. Introduction to research methods. London: Sage Publishers.
  5. Cohen, M. and Morrison, 2004. Research methods in education. 5th Edn., London and New York: Sage Publishers. Routledge.
  6. Creswell, J., 2003. Research design: Qualitative and quantitative approaches. California: Sage Publishers.
  7. Fust and C. Graf, 2002. Foreword. Information and good governance. Geneva: Swiss Federal Archives.
  8. Khalifa, K., 2000. Building strong management and responding to change. Banking institutions in developing markets. JSS-07-000-000-2000. Journal of Social Sciences, 1: 1.
  9. Laudon, D.P. and J.P. Laudon, 2001. Management information systems: Organisation and technology in the network enterprises. 4th Edn., U.S. Ledingham: Prentice Hall International.
  10. Makhura, M., 2003. The impact of electronic records management in a service organisation. MIS Thesis. Johannesburg: Rand Afrikaans University.
  11. Owusu, B., 1997. Customer switching behaviour in service industries: An exploratory study. Journal of Marketing, 59(2): 71.
  12. PRAAD, 2003. Act 746. Ghana: Assembly Press.
  13. Yates, L., 2004. What does good education research look like. Berkshire, UK: Open University Press.
  14. Yin, R.K., 1994. Case study research: Design and methods. 2nd Edn., Thousand Oaks, California: Sage Publishers.
  15. Zikmund, W.G., 2000. Business research methods. 6th Edn., Fort Worth, Tex: Dryden Press.
  16. Zikmund, W.G., 2002. Business research methods. 7th Edn., Fort Worth, Tex: Dryden Press.


Google Scholor ideas Microsoft Academic Search bing Google Scholor


Competing Interests:


Related Article

( 1 ) An Assessment of the Impact of Information Communication Technology (ICT) On the Administration of Public Records: A Case Study of the Bolgatanga Municipal Assembly in the Upper East Region of Ghana-West Africa
( 2 ) An Assessment of the Relationship between Budget Deficit Syndrome and Consumer Welfare in Nigeria (1985 – 2014)
( 3 ) Assessment of Dual Carriageway for Sustainable Socio-Economic Development in Ado Ekiti, Nigeria
( 4 ) An Empirical Assessment of the Impact of Access to Credit on Farm Output: A Case Study of Sefwi-Wiawso Municipality Ghana
( 5 ) Seasonal Assessment of Relative Humidity, Ambient Air Temperature and CO2 Concentration Level in School Buildings of Kigali-Rwanda
( 6 ) Assessment of Mental Health of Undergraduate Students Based on Age: A Bayesian Ordinal Quantile Regression Approach
( 7 ) Impact of Labour, Capital and Human Resources in Productivity of Transport Firms in Nigeria
( 8 ) The Impact of Investment Climate Reforms on the Development of Small and Medium Sized Enterprises in Nigeria: A Policy Brief
( 9 ) The Impact of Human Capital on Economic Growth: Evidence from Tunisia Using Star and Stecm Models
( 10 ) Impact of Food Beverage Price Index and Exchange Rate Volatility on Economic Growth
( 11 ) Impact of Microfinance Lending On Economic Growth of Third world Nations: Study of Nigeria
( 12 ) The Impact of Rice Production, Consumption and Importation in Nigeria: The Political Economy Perspectives
( 13 ) The Impact of Dividend Policy on Shareholders’ Wealth before and After Financial Melt down: Evidence from FMCG Sector in India
( 14 ) Factors Impacting on SMEs Internationalization: Dairy Industry in Zimbabwe
( 15 ) The Life-Time of Tomorrow Party of Japan and Its Negative Impacts on the Anti-Nuclear Movements in Japan’s Politics
( 17 ) Impact of Inflation on Per Capita Income in Emerging Economies: Evidence from BRICS Nations
( 18 ) The Impact of the Global Financial Crisis on the Debt, Liquidity, Growth, and Volume of Companies in Palestine Stock Exchange
( 19 ) The Impact of the Decline in Oil Prices in Latin America
( 20 ) Measuring the Quality of Islamic Banks Services and Its Impact on Customers Satisfaction A Survey Study on the Islamic Banks Customers in Lattakia-Syria
( 21 ) The Indirect Impact of Overconfidence on the Performance of Tunisian Firms Through their Financing Structure
( 22 ) Impact of FDI on Environmental Quality of China
( 23 ) Panel Data Analysis of the Impact of Economic Freedom as Well as Economic Conditions, The Quality of Life, and Public Education Spending on U.S. Undocumented Immigrant Settlement Patterns
( 24 ) The Role of Social Entrepreneurship in Pakistan and its Impact on Economy
( 25 ) Scenario Economic Impact Analysis of Offshore Fishing Tournaments in Ocean City
( 26 ) Impact of Telecommunications Market Liberalization on Labor Productivity in Economic Community of West African States
( 27 ) Impact of Participatory Decision Making on Organisational Goal Attainment
( 28 ) The Impact of Organisational Culture on Public Sector Performance: A Case Study of Local Authorities in Zimbabwe
( 30 ) An Investigation of the Impact of Organisational Structure on Organisational Performance
( 31 ) Impact of Exchange Rate Fluctuation on Selected Economic Sectors of the Nigerian Economy
( 32 ) Impact of Asymmetric Government Spending on Real Balances Demand
( 33 ) Investigating the Impact of Business Alignment on Job Gratification in an Organization: The Case of a University in Egypt
( 34 ) Impact of Network Finance Development on Inflation: Evidence from Chinese Market
( 35 ) The Impact of Military Spending on Economic Wellbeing in Nigeria
( 36 ) Determinant of MSMEs Performance and its Impact on Province GRDP in Indonesia
( 37 ) Determinants of Financial Performance and its Impact on the Growth of Islamic Bank Assets on Indonesia
( 38 ) The Impact of Land Price Movements on the Properties in Croatia
( 39 ) The Impact of Social Media on Economic Growth: Empirical Evidence of Facebook, YouTube, Twitter and Pinterest
( 40 ) The Impact of Economic Growth, Oil Price, and Financial Globalization Uncertainty on Financial Development: Evidence from Selected Leading African Countries
( 41 ) Impact of Savings on Economic Growth in Africa
( 42 ) An Empirical Analysis of the Impact of Decentralization on Poverty in Cameroon
( 43 ) The Impact of Merger and Acquisition on the Financial Performance of the Nasdaq Listed Small Size Technology Companies
( 44 ) An Empirical Investigation of the Impact of FDI, Export and Gross Domestic Savings on the Economic Growth in Bangladesh
( 45 ) The Impact of Data Frequency on the Level of Exchange Rate Pass-through to Consumer Prices in Nigeria
( 46 ) Analyzing the Impact of Eco-Innovation on Carbon Emissions Abatement: Evidence from OECD Countries
( 47 ) The Impact of Covid-19 Pandemic on the Global Economy: Emphasis on Poverty Alleviation and Economic Growth
( 48 ) Impacts of Domestic Savings and Domestic Investment on Economic Growth: An Empirical Study for Pakistan
( 49 ) The Impact of Trade on Poverty in Sub-Saharan Africa: Do Sources Matter?
( 50 ) Consideration the Relationship Between Information Communications Technology and Economic Growth in Top 10 Economic
( 51 ) Importance of Corporate Governance Quality and Voluntary Disclosures of Corporate Governance Information in Listed Malaysian Family Controlled Businesses
( 52 ) The Role of Information and Communication Technology in Rural Socio-Economic Development in Africa
( 53 ) The Influence of Information Technology and Communication Supply Chain Management Performance for Greater SME Manufacturing in Aguascalientes
( 55 ) The Effects of Changes in Accounting Standards on Value Relevance of Financial Statement Information of Malaysia and Nigeria Banks
( 56 ) Construction and Application of Water Resource Accounting Information System in Taiwan
( 57 ) A Process Model for Conformance of Health Information Systems: Towards National Interoperability
( 58 ) Likely Effect of Gender and Education on Information Adoption and Utilization among Sugarcane Farmers in the Nyanza Region, Kenya
( 59 ) A Qualitative Analysis of the Impediments to Business Innovation and Information Management in Nigeria: A Policy Stance
( 61 ) How Telecommunication Development Aids Economic Growth: Evidence from Itu Ict Development Index (IDI) Top Five Countries for African Region
( 65 ) The Influence of Communication, Work Motivation and Career Development on Elementary School Teacher’s Job Performance in Medan, Indonesia
( 68 ) Strategic Evaluation of Distributed Power Generation Technology: A Sustainable Approach
( 72 ) Dynamic Analysis of Competitive Technology Innovation Diffusion Model
( 73 ) Academic Mobility for Engineering and Technology Graduates in Africa: Lessons and Experiences from the Implementation
( 74 ) A Review of Cross Border Higher Education in Africa: Focus on Graduate Level Training in Engineering and Technology
( 75 ) A Factor Analysis Approach Towards a Study of the Factors Affecting Students’ Choice of Higher Education Institution: A Case Study of a Private Institution (Twintech International University College of Technology)
( 76 ) Consumers’ Behavioural Intention to Adopt Mobile Banking in Rural Sub-Saharan Africa Using an Extension of Technology Acceptance Model: Lessons from Zimbabwe
( 79 ) Effective Tax Administration and Institutionalization of Accounting Systems in Small and Medium Scale Enterprises: Evidence from Nigeria
( 81 ) Managing Public Perception towards Local Government Administration
( 82 ) Overview of the Most Common Types of Maladministration Raised at EU Level
( 83 ) The Importance of Public Administration Towards Achieving Good Governance for Positive National Development by Using SmartPLS 3
( 84 ) Effect of Tax Administration on Tax Revenue of States in African Countries: Evidence from Nigeria
( 85 ) Public Infrastructure Spending and Economic Growth in Nigeria: An Error Correction Mechanism (ECM) Approach
( 86 ) Social Security; A Public Policy for Good Governance in Nigeria: The Role of Nigerian Legislature
( 87 ) Quality Management Practices towards Customer Satisfaction in Local Authority Public Services Website
( 88 ) Kuala Lumpur Urban Biodiversity: Birds Community in Urban Public Parks
( 89 ) The Phenomenon of Money Politics and Nigeria’s Democratization: An Exploration of the Fourth Republic
( 90 ) Workplace Bullying: Modelling Construct Validity in an Australian Public Sector Workforce
( 92 ) Republic of Zimbabwe National Water Policy: A Desk Review of the Gaps between the Policy and Its Implementation
( 93 ) Share Options, Share Award and Firm’s Performance: Evidence from Malaysian Public Listed Companies
( 95 ) The Effect of Public Debt on Domestic Product and Unemployment (An Empirical Study on the Palestinian Economy)
( 97 ) Auditing Procedures and Process in the Public Sector
( 98 ) How the Principles of the Sharing Economy Can Improve Organizational Performance of the US Public School System
( 99 ) Public Sector Size and GDP Growth Nexus: Panel Data Estimation
( 100 ) Public-Private Partnership as a Strategy for E-Governance Funding in Africa: The Gains and the Pains
( 102 ) Does Agricultural Sector Contribute to the Economic Growth in Case of Republic of Benin?
( 103 ) Determinants of Public Sector Corruption in Nigeria
( 104 ) Service Quality and Outpatients Satisfaction in Public Hospitals in Malaysia
( 105 ) Public Health Expenditure, Economic Growth and Health Outcomes in Nigeria
( 107 ) Africa's Human Capital Development: Is Public Finance Management an Effective Strategy?
( 108 ) Fiscal Reaction Functions and Public Debt Sustainability in Nigeria: An Error Correction Mechanism Approach
( 109 ) Value for Money (VFM) Audit and Public Sector Performance in Afikpo North Local Government Area of Ebonyi State, Nigeria
( 110 ) State and Evolution of Public and Private Research and Development in Bulgarian Agriculture
( 111 ) Up or Down! House Management and Public Finance Theory from America’s Era of Hastert
( 112 ) Fiscal Decentralization and Economic Growth: Assessing Public Policy in Ukraine
( 113 ) The Reasons Behind the Shift of Patients from Public to Private Hospitals: Evidence from Public Hospitals in Cumilla City Corporation
( 114 ) The Promise and Reality of Public Sector Reform – A Case Study of the Implementation of Trinidad and Tobagos Health Sector Reform
( 116 ) Kashmir Peasant Economy under Dogra’s: A Case Study of Agrarian Produce and Livestock 1885-1925 A.D
( 117 ) Promoting Entrepreneurship through Open and Distance Education in Zimbabwe. A Case Study of the Zimbabwe Open University Students at Masvingo Regional Campus
( 118 ) Taylor Rule in The Context of Inflation Targeting: The Case of Tunisia
( 119 ) Geographical Starting Points the Analysis of Current Rural Problems in Montenegro: Case Study of Rural Local Community Kralje
( 120 ) Reminiscing Stock Splits Announcement: A Malaysian Case
( 121 ) Testing the Random Walk: The Case of Hong Kong Stock Exchange
( 122 ) Foreign Direct Investment (FDI) and Employment: A Case of Province of Punjab, Pakistan
( 123 ) The Association Between Corporate Risk Disclosure and Firm Performance in Emerging Country – The Case of Egypt
( 124 ) Local Governance and Service Delivery in Zimbabwean Local Authorities: The Case of Harare and Masvingo Urban Municipalities
( 125 ) Promoting Local Acceptability of International Oil Companies (IOCS) Through Corporate Social Responsibility (CSR): The Case of Tullow Oil in Ghana
( 126 ) Challenges and Survival Strategies for Women in Small Scale Catering Business: A Case Study of Siyaso Magaba, Mbare
( 127 ) Attributes Influencing Strategic Alignment in the Service Sector: An Indonesian Banking Sector Case Study
( 128 ) Micro-Credits and Poverty Reduction in Dar-Es-Salaam, Tanzania: A Case Study of Dar-Es-Salaam Commercial Bank
( 129 ) An Empirical Test on Effect of Intra-Product Trade on Regional Income Distribution: The Case of Liaoning, China
( 130 ) Effects of Advertising on Consumer Behavior in Low Density Houses: The Case of Marlborough, Zimbabwe
( 132 ) Investigating the Demand of Small Hotel and Restaurant Businesses for Bank Financing: The Case of Turkey
( 133 ) A Review on EU Transportation Projects within the Case of Turkey for European Union Regional Development Policy
( 134 ) Confirming the Mediation Effect of A Structural Model By Using Bootstrap Approach: A Case Study of Malaysian 8th Grade Students’ Mathematics Achievement
( 135 ) Forecasting-Based Carry Trade Using Pegged Currency: A Case of Omani Rial
( 136 ) A Theoretical Analysis Upon the Environmental Health and Justice Issue: A Case Study for a Comparison Between G20s Unitary and Federal Members
( 138 ) Effects of Environmental Satisfaction on Family Displacement Case Study: Gohar Dasht Region, Karaj City
( 139 ) Rice Farmer and Capital Formation: A Case Study of Rice Farmer's Credit Cooperative in Itoikin, Ikosi-Ejirin LCDA, Lagos State
( 140 ) Investment Climate Rating Evaluation: The Case of Ukrainian Economy
( 141 ) Interfaces Between Road Infrastructure and Poverty in Africa: The Case of Malawi, 1994-2013
( 142 ) National Security and Democratization in Nigeria: The Case of Insurgence
( 143 ) Internationalization of State Multilatinas: A Multi-Case Study in The Oil Sector
( 144 ) A Case Study of Local Government Implementation of the Ward Based Local Economic Development (LED) Program
( 145 ) An Evaluation of Effectiveness of Oversight Committees: A Case of City of Johannesburg, Section 79 Committees
( 146 ) An Investigation into the Causes of Failures in Railway Infrastructure at Transnet Freight Rail - A Case of the Steel and Cement Business Unit
( 148 ) Investigate Airport Service Quality- A Case Study of Airports in Shanghai
( 151 ) Determinants of Banks Profitability & Liquidity and the Role of BASEL III in Islamic & Conventional Banking Sector of Pakistan: A Case Study of NBP
( 153 ) Migration as a Livelihood Strategy: The Case of Internal Migration in Ghana
( 154 ) The Effect of Selected Factors on Tax Revenue Mobilization in Ethiopia: The Case of Amhara Region
( 155 ) Deterrents to the Success of Micro and Small Enterprises in Ethiopia: The Case of Amhara Region MSEs
( 156 ) The Mediating Effect of Financial Self-Efficacy on the Financial Literacy-Behavior Relationship: A Case of Generation Y Professionals
( 157 ) Rethinking Port Role as Transport Corridor under Symbiosis Theory-Case Study of China-Europe Trade Transportation
( 158 ) Re-Engineering Nigerian Economy through Human Capital Development: A Case of Manufacturing Firms In Southern Part of Nigeria
( 159 ) Analysis of Traffic Accident Occurrence at Hazardous Road Locations: A Case Study in Tunisia
( 160 ) Inflation, Oil Revenue, and Monetary Policy Mix in an Oil-Dependent Economy: Empirical Insights from the Case of Nigeria
( 161 ) Factors Influencing on Human Resources Development in SMEs Service Enterprises in Industry 4.0: The Case of Thai Nguyen Province, Vietnam
( 162 ) Fraud Auditing Law Implications in the Case of Jiwasraya Insurance in Indonesia
( 163 ) The Effects of Macroeconomic Variables on Bank Default: A Case Study in Brazil
( 164 ) The Problem of Distribution of Food Products and their Influence on the Decision of Purchasing in the Consumer a Case Study of Milk Products in the South, Algeria
( 166 ) Factors Influencing Profitability of Commercial Banks in Tanzania: A Case Study of CRDB Bank Plc
( 167 ) Nexus among Foreign Exchange Reserve, Remittance and Trade Openness: An Empirical Investigation in the Case of Bangladeshi Economy
( 168 ) Study on Environment and Energy Using Belonging Materials
( 170 ) Driving Role of Institutional Investors in the Indian Stock Market in Short and Long-Run – An Empirical Study
( 173 ) Study of the Relationship between Economic Growth and Inflation: Application to the Countries of the South Side of the Mediterranean: A Panel Data Approach
( 174 ) A Study of Transnational and Transformation Leadership Styles and Factors Affect The Leadership Style
( 176 ) The Recruitment of Migrant Workers in the Food Service Industry in Malaysia. A Study of Old Town White Coffee and Pappa Rich Kopitiam
( 178 ) A Mixed-Methods Study to Explore Stage of Readiness and Intention of Micro and Small Enterprises to Adopt Mobile Money in Indonesia
( 182 ) The Mediating Effect of Market Orientation on the Relationship between Entrepreneurial Orientation Dimensions and Organizational Performance: A Study on Banks in Libya
( 183 ) Opinion of Parents about Child Labour and Their Education – A Study
( 185 ) The Internal Branding Process: Customer Reprofiling and Brand Positioning (Empirical Study on Traditional Snack Food in Bandung-Indonesia)
( 186 ) Managerial Judgement Versus Financial Techniques in Strategic Investment Decisions: An Empirical Study on the Syrian Coastal Region Firms
( 188 ) Studying the Integration of Damascus Securities Exchange with Selected Stock Markets
( 189 ) Market Share and Profitability Relationship: A Study of the Banking Sector in Nigeria
( 194 ) Measuring the Quality of Health Services in Lattakia Province Patients' Perspective (Field Study of Health Centers in Jableh City)
( 197 ) Effects of Corporate Social Responsibility on Banks Financial Performance in Nigeria: A Study of United Bank of Africa