Citations


Contact Us

For Marketing, Sales and Subscriptions Inquiries
Rockefeller Center, 45 Rockefeller Plaza
20th Flr Unit #5, New York, NY 10111
United States

Conference List

Review of Information Engineering and Applications

June 2019, Volume 6, 2, pp 17-28

Feasibility of Chatbot for Mehran UET Examination Department

Maira Arain

,

Mohsin Ali Memon

,

Sania Bhatti

,

Maryam Arain

Maira Arain 1 Mohsin Ali Memon 1 Sania Bhatti 1 ,
;
Maryam Arain 4

  1. Department of Software Engineering, Mehran University of Engineering & Technology, Jamshoro, Sindh, Pakistan. 1

  2. Environmental Engineering, Mehran University of Engineering & Technology, Jamshoro, Sindh, Pakistan. 4

Pages: 17-28

DOI: 10.18488/journal.79.2019.62.17.28

Share :

Article History:

Received: 16 July, 2019
Revised: 21 August, 2019
Accepted: 23 September, 2019
Published: 29 October, 2019


Abstract:

A chatbot system enables communication between computer and users through natural language. The university students face many problems for the queries and details regarding their examination and it is also difficult for them to physically visit the examination department frequently. The concerned authorities find it challenging to handle thousands of student queries in parallel, thus, consuming a lot of time. At present, majority of the chatbot system are available in English language. Therefore, people who are not fluent in English language cannot use these systems due to the obvious reason of language barrier. This paper focuses on the viability of a chatbot system for the examination department of Mehran University of Engineering Technology (MUET) Jamshoro. The chatbot discussed in this paper has been designed to support both Urdu and English languages. Three chatbot interfaces have been developed, Urdu typing based chatbot, English typing based chatbot and English voice based Chabot. The typing based chatbots (both English and Urdu) have been developed using AIML, and voice based chatbot is based on dialogflow called as API.ai. This study is not only concerned with the development of three interfaces of chatbot systems, but also covers their evaluation. To find best chatbot interface, a survey was conducted with engineering students of MUET Jamshoro. The results revealed that the among the three chatbot interfaces, English typing-based interface is the best due to the usability, easiness and the general understanding of queries.
Contribution/ Originality
This paper contribution is twofold, first is the development of a chatbot system that enables communication in Urdu and English languages. Second is the comparison of both chatbots by performing the user testing.

Keywords:

Chatbot, AIML, Dialogflow, User interface, Urdu.

Reference:

[1]          B. Hettige and A. S. Karunananda, "First ainhala chatbot in action," in In Proceedings of the 3rd Annual Sessions of Sri Lanka Association for Artificial Intelligence (SLAAI), University of Moratuwa, 2006.

[2]          K. Bala, M. Kumar, S. Hulawale, and S. Pandita, "Chat-bot for college management system using AI," International Research Journal of Engineering and Technology, vol. 4, pp. 2030-2033, 2017.

[3]          T. D. Orin, "Implementation of a Bangla chatbot," Doctoral Dissertation, BRAC University, 2017.

[4]          M. Pereira and L. Coheur, "Just. Chat-a platform for processing information to be used in chatbots. pp. 1-10. Available: https://fenix.tecnico.ulisboa.pt/downloadFile/395145485809/ExtendedAbstract.pdf," 2013.

[5]          A. Patil, K. Marimuthu, and R. Niranchana, "Comparative study of cloud platforms to develop a chatbot," International Journal of Engineering & Technology, vol. 6, pp. 57-61, 2017. Available at: https://doi.org/10.14419/ijet.v6i3.7628.

[6]          R. Kulkarni, A. Methwani, N. Pawar, C. Valecha, and S. Pooja, "College chat-bot," International Journal of Advanced Research in Computer Engineering & Technology, vol. 6, pp. 526-529, 2017.

[7]          M. Kaleem, J. O'Shea, and K. Crockett, "Development of umair the urdu conversational agent for customer service," in In: World Congress on Engineering, IAENG 2, 2014.

[8]          S. Hussain, "Computational linguistics (CL) in Pakistan: Issues and proposals," In EACL, Workshop on Computational Logistics for the Languages of South Asia Expanding Synergies with Europe, 2003.

[9]          F. A. Mikic, J. C. Burguillo, M. Llamas, D. A. Rodríguez, and E. Rodríguez, "Charlie: An aiml-based chatterbot which works as an interface among ines and humans," in In IEEE Annual Conference 2009 EAEEIE, 2009, pp. 1-6.

[10]        V. Bhargava and M. Nikhil, "An intelligent speech recognition system for education system. Available: https://pdfs.semanticscholar.org/8ea7/725bab4e390e4d8ab8eb ee747d2a5340c3b2.pdf," 2009.

[11]        J. Jia, "CSIEC: A computer assisted English learning chatbot based on textual knowledge and reasoning," Knowledge-Based Systems, vol. 22, pp. 249-255, 2009. Available at: https://doi.org/10.1016/j.knosys.2008.09.001.

[12]        M. D. Leonhardt, L. Tarouco, R. M. Vicari, E. R. Santos, and M. D. S. da Silva, "Using chatbots for network management training through problem-based oriented education " in In Seventh IEEE International Conference on Advanced Learning Technologies, ICALT, 2007, pp. 845-847.

[13]        J. F. McKenzie, "Simulation of a careers advisor Using chabot technologies," Doctoral Dissertation, University of Leeds, School of Computing, 2004.

[14]        S. V. Doshi, S. B. Pawar, A. G. Shelar, and S. S. Kulkarni, "Artificial intelligence chatbot in android system using open source program-O," International Journal of Advanced Research in Computer and Communication Engineering, vol. 6, pp. 816-821, 2017.

[15]        G. Cameron, D. Cameron, G. Megaw, R. Bond, M. Mulvenna, S. O'Neill, and M. McTear, "Towards a chatbot for digital counselling," in In Proceedings of the 31st British Computer Society Human Computer Interaction Conference, BCS Learning & Development Ltd, 2017, p. 24.

[16]        N. T. Thomas, "An e-business chatbot using AIML and LSA," in In Proceedings of IEEE International Conference on Advances in Computing, Communications and Informatics (ICACCI), 2016, pp. 2740-2742.

[17]        P. Kataria, K. Rode, A. Jain, P. Dwivedi, S. Bhingarkar, and M.-C. P. India, "User adaptive chatbot for mitigating depression," International Journal of Pure and Applied Mathematics, vol. 118, pp. 349-361, 2018.

[18]        S. Hussain and G. Athula, "Extending a conventional chatbot knowledge base to external knowledge source and introducing user based sessions for diabetes education," in In IEEE 32nd International Conference on Advanced Information Networking and Applications Workshops (WAINA), 2018, pp. 698-703.

[19]        A. S. Lokman and J. M. Zain, "An architectural design of Virtual Dietitian (ViDi) for diabetic patients," in In 2nd IEEE International Conference on Computer Science and Information Technology, 2009, pp. 408-411.

[20]        H. Kazi, B. Chowdhry, and Z. Memon, "Medchatbot: An umls based chatbot for medical students," International Journal of Computer Applications, vol. 55, pp. 1-5, 2012. Available at: https://doi.org/10.5120/8844-2886.

[21]        M. S. Satu and M. H. Parvez, "Review of integrated applications with aiml based chatbot," in In IEEE International Conference on Computer and Information Engineering (ICCIE), 2015, pp. 87-90.

Statistics:

Google Scholor ideas Microsoft Academic Search bing Google Scholor

Funding:

This study received no specific financial support.

Competing Interests:

The authors declare that they have no competing interests.

Acknowledgement:

We thank the faculty and students at Mehran university engineering and technology Jamshoro who helped in the user survey.

Related Article

( 1 ) Feasibility of Chatbot for Mehran UET Examination Department
( 3 ) Forecasting Air Passengers of Changi Airport Based on Seasonal Decomposition and an LSSVM Model
( 4 ) Exploring Internet of Thing on PCA Algorithm for Optimization of Facial Detection and Tracking
( 6 ) Information and Communication Technology (Ict) As a Necessity for Libraries and Librarians of Nigerian Universities in the 21st Century
( 7 ) A Study on Commensal Mortality Rate of a Typical Three Species Syn-Eco-System with Unlimited Resources for Commensal
( 8 ) Information and Communication Technology in Classroom Situations in Rural and Urban Areas in Zimbabwe: A Comparative Study on the Use of Digital and Projected Media in Teaching and Learning at Six Secondary Schools in Masvingo
( 9 ) Postbuckling Analysis of Functionally Graded Beams Using Hyperbolic Shear Deformation Theory
( 10 ) Classification and Identification of Risk Management Techniques for Mitigating Risks with Factor Analysis Technique in Software Risk Management
( 11 ) Information about Simulation Software for Testing of Wireless Network
( 12 ) Investigation on the Dependence of TCP Upstream Throughput on Snr for Single and Multiple Links in a Wlan System
( 13 ) RLS Fixed-Lag Smoother Using Covariance Information Based on Innovation Approach in Linear Continuous Stochastic Systems
( 14 ) Real-Time Workload Scheduling (RTWS) Algorithm for Cloud
( 15 ) Performance Analysis of Routing Protocols for CBR Traffic in Mobile Ad-Hoc Networks
( 16 ) Enhanced Isolation Mimo Antenna with DGS Structures for Long Term Evolution Systems
( 17 ) High Isolation Microstrip Mimo Antennas for Wlan Systems
( 18 ) Generalized Quantum Key Distribution for WDM Router Applications
( 19 ) Selection of Appropriate Equipment for Designing Effective Vacuum System
( 20 ) Web Service Composition for E-Commerce Web Application
( 21 ) Role of Library and Information Science Professionals in the Knowledge Society
( 22 ) A Comprehensive Review of Semiconductor-Type Gas Sensors for Environmental Monitoring
( 23 ) Analysis of Suitable Security Protocols for Apply a Model of Identity in the Civil Registry of Ecuador
( 24 ) Path Loss Measurement and Modeling for Lagos State G.S.M Environments
( 25 ) Simulation of the Performance of CdTe/CdS/ZnO Multi- Junction Thin Film Solar Cell
( 26 ) Perturbation Functions for Compact Database
( 27 ) Chaotic Particle Swarm Optimization for Imprecise Combined Economic and Emission Dispatch Problem
( 28 ) Using ICT Policy Framework as a Panacea for Economic Recession and Instability in Nigeria
( 29 ) A Common Operational Picture in Support of Situational Awareness for Efficient Emergency Response Operations
( 30 ) Development Problems of Information Provision on the Management of High Technology Park
( 31 ) Comprehensive Analysis & Performance Comparison of Clustering Algorithms for Big Data
( 32 ) A Security Scheme for Protecting Agent Societies
( 33 ) Creation of Algoritms for Recommendation System Based on Users Data on Internet Advertisement Marketing
( 34 ) Development and Performance Analysis of Bisection Method-Based Optimal Path Length Algorithm for Terrestrial Microwave Link
( 35 ) Development of Facilitated Participatory Spatial Information System for Selected Urban Management Services
( 36 ) Stanford University Interim Propagation Loss Model for a Gmelina Arborea Tree-Lined Road
( 37 ) Characterisation of Propagation Loss for a 3G Cellular Network in a Crowded Market Area Using CCIR Model
( 38 ) Development of Web Application for University of Uyo Post UTME Examination Timetable
( 39 ) A Framework for Digital Forensic in Joint Heterogeneous Cloud Computing Environment
( 40 ) A Structural Framework for Distributed Electronic Voters Register
( 41 ) A Review of Machine Learning Models for Software Cost Estimation
( 42 ) Speed Control of Induction Motor on C2000 DSP Platform
( 43 ) Application of Ant Algorithm for Software Optimization
( 44 ) Interactive Algorithms for the Verification of the Equality between Complex and Simplified Boolean-Algebra Expressions in Digital Decoders
( 45 ) Smart Feature Fusion and Model for Human Detection
( 46 ) LMS Algorithm for Adaptive Transversal Equalization of a Linear Dispersive Communication Channel
( 47 ) Study and Comparative Analysis of Programming Languages Used for Big Data
( 48 ) Activity Recognition and Creation of Web Service for Activity Recognition using Mobile Sensor Data using Azure Machine Learning Studio
( 49 ) Big Data Frameworks for Sites and Products Recommendation
( 50 ) Developing a Software Application for the Study and Learning of Linear a Script
( 51 ) Two-Stage Model with Rough Cluster and Salp Optimization Technique for Epistasis Detection