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Journal of Social Economics Research

December 2016, Volume 3, 4, pp 41-56

Measuring the Quality of Health Services in Lattakia Province Patients' Perspective (Field Study of Health Centers in Jableh City)

Bassel Asaad


Habeeb Mahmoud

Bassel Asaad 1 ,

Habeeb Mahmoud 1 
  1. Department of Economic and Planning, Tishreen University, Syria 1

Pages: 41-56

DOI: 10.18488/journal.35/2016.3.4/

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Article History:

Received: 15 December, 2016
Revised: 18 January, 2017
Accepted: 15 February, 2017
Published: 07 March, 2017


This study aims to measure the quality of health services provided in Lattakia province (Jableh city) from beneficiaries’ perspective, the study sample group is chosen from the families who visited health centers in Jableh during the current crisis across the country. The researcher used the descriptive and analytical approach, a questionnaire was designed and distributed between families who benefited from provided health services in order to measure the quality of provided health services in the mentioned centers. The sample consists of 1100 questionnaire which is about 10% of the sample study group, using random sampling principle, and in order to measure the quality of health services the researcher used the satisfaction of health services beneficiaries model. The data was studied and analyzed using SPSS program. Data analysis showed that health services centers in Jableh city lack quality, depending on the Dimensions of Quality Health Services (tangibility, reliability, responsiveness, empathy, credibility and safety) from the perspective of the beneficiaries of the provided services.

Contribution/ Originality
This study is one of very few studies which have investigated the measurement of beneficiaries’ satisfaction with health services provided at Jableh health centers.


Service, Health services, Health, Health system, Health center, Quality services, Satisfaction.


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This study received no specific financial support.

Competing Interests:

The authors declare that they have no competing interests.


All authors contributed equally to the conception and design of the study.

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