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Attributes Influencing Strategic Alignment in the Service Sector: An Indonesian Banking Sector Case Study

Yuliansyah Yuliansyah

Yuliansyah Yuliansyah 1

  1. Accounting Department, University of Lampung, Indonesia 1

on Google Scholar
on PubMed

Pages: 34-48

DOI: 10.18488/journal.62/2015.2.2/68.2.34.48

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Abstract:

Strategic alignment of manufacturing has been researched for more than four decades while research on service strategic alignment research is scarce. This paper is to explore attributes of strategic alignment in the service sector based on the manufacturing alignment literature modified for the service sector. Through a process of interviews of 14 senior managers in Indonesian banks I have identified new dimensions of service strategic alignment. A significant attribute to emerge which was most important in the context of Indonesian banking was standard operational procedures (SOPs), which ended up being the most important.
Contribution/ Originality
This study contributes in the existing literature about an understanding of which attributes of strategic alignment are required to enable a business to achieve world class standing in the service sector.  

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( 257 ) A Comparative Study Analysing the Demographic and Economic Factors Affecting Life Expectancy among Developed and Developing Countries in Asia
( 258 ) Prospects and Challenges of Rural Small Scale Industries in the Sunyani Municipality of Ghana
( 259 ) A Supply-Lock Competitive Market for Investable Products
( 260 ) International Trade Regulations on BPA: Global Health and Economic Implications
( 261 ) Tax Compliance Audit: The Perspectives of Tax Auditors in Malaysia
( 262 ) Public Sector Reforms and New Public Management: Exploratory Evidence from Australian Public Sector
( 263 ) Economic Growth and Structural Change ? A Synthesis of the Walrasian General Equilibrium, Ricardian Distribution and Neoclassical Growth Theories
( 264 ) Farming Risks and Security Challenges in Vegetable Production in Orlu, Imo State
( 265 ) The Impact of the Politics of Privatization and Commercialization of Public Enterprises in Nigeria on the Level of Productivity and Economic Viability: The Case of Alscon and Nitel
( 266 ) Auditing Procedures and Process in the Public Sector
( 267 ) Effects of Environmental Satisfaction on Family Displacement Case Study: Gohar Dasht Region, Karaj City
( 269 ) Rice Farmer and Capital Formation: A Case Study of Rice Farmer's Credit Cooperative in Itoikin, Ikosi-Ejirin LCDA, Lagos State
( 270 ) Specifying Quality of Governance in Transition Economies with Cluster Analysis
( 271 ) Investment Climate Rating Evaluation: The Case of Ukrainian Economy
( 272 ) Is Marketing Limited to Promotional Activities? The Concept of Marketing: A Concise Review of the Literatur
( 273 ) Exploring Management Strategies for Freshwater Wetland: Policy Options for Southwest Coastal Region in Bangladesh
( 274 ) How the Principles of the Sharing Economy Can Improve Organizational Performance of the US Public School System
( 275 ) Interfaces Between Road Infrastructure and Poverty in Africa: The Case of Malawi, 1994-2013
( 276 ) Food Security Amongst Small Grains and Long Grains Smallholder Farmers of Masvingo Province in Zimbabwe
( 277 ) Effect of Budget Defict on Private Investment in East African Community for the Period 1981-2015: A Panel Data Analysis
( 278 ) Comparative Analysis of the Effectiveness of Coub-Douglas, Real Business Cycle, and Keynsian Growth Models in Determining Economic Growth in Nigeria
( 279 ) Implications of Crude Oil Price Volatility and Parallel Exchange Rate Fluctuation on the Cost of Living in Nigeria
( 280 ) National Security and Democratization in Nigeria: The Case of Insurgence
( 281 ) The Link Between Agricultural Budgetary Allocation and Economic Growth in Nigeria
( 282 ) Evaluation of the Current Procurement Planning Process in a District Municipality
( 283 ) An Econometric Planning Model of Urban Forestry as a Measure of Sustainability: A Matrix of Action and Change
( 284 ) Technological Innovation in Central and Eastern Europe: What’s the Contribution of Innovation Policy?
( 285 ) Pollution Tax Under Imperfect Competition and Air Transport in a Domestic Economy
( 286 ) Financial Deepening, Interest Rate Spread and Economic Growth: New Evidence from Sub-Sahara Africa
( 287 ) Internationalization of State Multilatinas: A Multi-Case Study in The Oil Sector
( 288 ) Implications of Accountants Unethical Behavior and Corporate Failures
( 289 ) Relevance of Stakeholders Theory, Organizational Identity Theory and Social Exchange Theory to Corporate Social Responsibility and Employees Performance in the Commercial Banks in Nigeria
( 290 ) A Brief Survey of the House Allocation Problems
( 291 ) Public Sector Size and GDP Growth Nexus: Panel Data Estimation
( 292 ) China Pakistan Economic Corridor (CPEC): Analysis of Internal and External Challenges
( 293 ) Overview of the Most Common Types of Maladministration Raised at EU Level
( 294 ) Financial Tables Reports Gaps in Jordanian Islamic Banks
( 295 ) Analyzing Factors Affecting the Success of Social Media Posts for B2b Networks: A Fractional-Factorial Design Approach
( 296 ) The Influence of Communication, Work Motivation and Career Development on Elementary School Teacher’s Job Performance in Medan, Indonesia
( 297 ) Effects of Corporate Social Responsibility on Banks Financial Performance in Nigeria: A Study of United Bank of Africa
( 298 ) Rural Roads Infrastructure and Agricultural Products Distribution: A Focus on Akure South Local Government Area, Ondo State, Nigeria
( 299 ) The Effects of Exchange Rate Variability on Trade Flows in Nigeria: A Cointegration Analysis
( 300 ) What Drives Banking Stability? Empirical Evidence from ECOWAS Countries
( 301 ) Construction and Application of Water Resource Accounting Information System in Taiwan
( 302 ) The Profitability of Momentum Strategies: Empirical Evidence from Damascus Securities Exchange (DSE)
( 304 ) Is Alumni Salary an Appropriate Metric for University Marketers?
( 305 ) A Case Study of Local Government Implementation of the Ward Based Local Economic Development (LED) Program
( 306 ) Investigation on SMEs Features in Both China and Iran
( 307 ) The Effect of Work-Life Balance on Accounting Ethics
( 308 ) On the Prediction of the Inflation Crises of South Africa Using Markov-Switching Bayesian Vector Autoregressive and Logistic Regression Models
( 309 ) Military Regimes and Nigeria’s Economic Development, 1966-1999
( 310 ) Social Protection Programmes, Agricultural Production and Youth Employment in Nigeria: Analysis from LSMS-ISA
( 311 ) Entrepreneurial Networking and Women Entrepreneurs’ Contribution to Employment Creation in Rivers State, Nigeria
( 312 ) Participatory Processes in Planning for Self-Help Housing Provision in South Africa: Policies and Challenges
( 313 ) The Moderating Effect of Governance Mechanisms on the Relationship Between Innovation Strategy and the Performance
( 314 ) An Investigation of the Relationship between Manufacturing Output and Economic Growth : Evidence from Nigerias Data Set
( 315 ) Under-Utilization of Female Capital: A Quantitative Study in Pakistani Perspective
( 316 ) The Role of Social Entrepreneurship in Pakistan and its Impact on Economy
( 317 ) Public-Private Partnership as a Strategy for E-Governance Funding in Africa: The Gains and the Pains
( 318 ) Scenario Economic Impact Analysis of Offshore Fishing Tournaments in Ocean City
( 319 ) Employee Loyalty and Organizational Citizenship Behaviour in the Port Harcourt Area Command of the Nigeria Police Force
( 320 ) Effect of Institutional Factors on Foreign Direct Investment in Nigeria
( 321 ) Does Gold Price Lead or Lags Islamic Stock Market and Strategy Commodity Price? A Study from Malaysia
( 322 ) Measuring and Assessing the State of Technological Innovations and the Level of Interaction between Rice Processors and Stakeholders in Rice Processing Industry in Nigeria
( 323 ) An Evaluation of Effectiveness of Oversight Committees: A Case of City of Johannesburg, Section 79 Committees
( 324 ) An Investigation into the Causes of Failures in Railway Infrastructure at Transnet Freight Rail - A Case of the Steel and Cement Business Unit
( 325 ) Macroeconomic Indicators and Capital Formation Growth in Nigeria: A New Evidence
( 326 ) Foreign Capital Inflows and Unemployment in Nigeria: A New Evidence from ARDL-Bounds Testing Approach
( 327 ) Social Protection and Agricultural Production in ECOWAS: The Youth Unemployment Question
( 328 ) Financial Market Predictions with Factorization Machines: Trading the Opening Hour Based on Overnight Social Media Data
( 329 ) Electronic Banking Innovations and Selected Banks Performance in Nigeria
( 330 ) The Effect of Internal and External Factors of Companies on Profitability and its Implications on Stock Price Index of State-Owned Banks
( 331 ) An Empirical Investigation into the Key Drivers of Economic Performance in the CEMAC Zone: A Panel Corrected Standard Errors Approach
( 332 ) Firm-Level Investment Decisions Under Uncertainty and Irreversibility in Zimbabwes Private Firms
( 333 ) Awareness on Air Pollution and Risk Preparedness among Residents in Kigali City of Rwanda
( 334 ) The Nexus between Urbanization, Energy Demand and Healthcare in Bangladesh
( 335 ) Leading Indicators and Financial Crisis: A Multi-Sectoral Approach Using Signal Extraction
( 336 ) Triple Hurdle Model with Zero Expenditures
( 337 ) Incorporating Islamic Ethic Elements into Marketing Mix Paradigm
( 338 ) An Analysis of Chinas Poverty Research Based on CiteSpace
( 339 ) Forecasting Equity Index Volatility: Empirical Evidence from Japan, UK and USA Data
( 340 ) Intention to Use E-Recruitment System: Empirical Evidence from Jobseekers in the Advertising Industry in Malaysia
( 341 ) Disaggregated Foreign Capital Inflows and Economic Growth in a Developing Economy: Empirical Evidence from Nigeria
( 342 ) Impact of Telecommunications Market Liberalization on Labor Productivity in Economic Community of West African States
( 343 ) Urban Population Growth and Environmental Sustainability in Nigeria
( 344 ) The Importance of Public Administration Towards Achieving Good Governance for Positive National Development by Using SmartPLS 3
( 345 ) Depositors Confidence and Mergers and Acquisitions: The Nigerian Banking Sector Experience
( 346 ) Assessment of Dual Carriageway for Sustainable Socio-Economic Development in Ado Ekiti, Nigeria
( 347 ) Industrialization and Economic Growth in Sub-Saharan Africa: The Role of Human Capital in Structural Transformation
( 348 ) Trade Policy and Democracy for Development in Central African Countries
( 349 ) Does Agricultural Sector Contribute to the Economic Growth in Case of Republic of Benin?
( 350 ) Determinants of Public Sector Corruption in Nigeria
( 351 ) Exchange Rate and Foreign Reserves Interface: Empirical Evidence from Nigeria
( 352 ) Impact of Participatory Decision Making on Organisational Goal Attainment
( 353 ) Conceptualisation of Lack of Discipline and Probity as the Main Cause towards Good Governance Practice
( 354 ) Forecasting Prices of Three Important Agricultural Crops in Bangladesh
( 355 ) Uncertainties in Global Economic Policy and Nigerias Export Earnings
( 357 ) Satisfaction with Applications Fuels the Growth of Mobile Wallet Use in Thailand
( 358 ) Public Health Expenditure, Economic Growth and Health Outcomes in Nigeria
( 359 ) Health Care Outcomes, Malnutrition and Food Security in Southern Africa Development Community: A Quantile Regression Approach
( 360 ) External Debt and Economic Growth: Two-Step System GMM Evidence for Sub-Saharan Africa Countries
( 361 ) Decision-Making on Working Capital Management, Based on Industry Differences
( 363 ) An Entrepreneurship Research in Singapore: Basic Psychological Needs and Motivation
( 364 ) The Impact of Organisational Culture on Public Sector Performance: A Case Study of Local Authorities in Zimbabwe
( 365 ) Sectoral Credit Allocation of Deposit Money Banks and Poverty Reduction in Nigeria
( 366 ) The Roles of Labour Union in Nigeria Industrial Harmony and Development
( 367 ) Foreign Direct Investment in Zimbabwe: The Role of Uncertainty, Exports, Cost of Capital, Corruption and Market Size
( 368 ) Profitability of Commercial Bank on Interest Rate Deregulation
( 369 ) Gamification on Sales Force Performance in Nigeria Bottling Company
( 370 ) Foreign Direct Investment - Growth Linkage in Sub-Saharan Africa: Is Governance a Mediating Factor?
( 371 ) An Empirical Assessment of the Impact of Access to Credit on Farm Output: A Case Study of Sefwi-Wiawso Municipality Ghana
( 372 ) Factors that Influence Profitability of General Insurance Issuers in Indonesia
( 373 ) An Investigation of the Impact of Organisational Structure on Organisational Performance
( 374 ) Impact of Exchange Rate Fluctuation on Selected Economic Sectors of the Nigerian Economy
( 375 ) Dutch Disease: Myth or Reality? An Analysis of the ARDL Model
( 376 ) Determinants of Banks Profitability & Liquidity and the Role of BASEL III in Islamic & Conventional Banking Sector of Pakistan: A Case Study of NBP
( 377 ) Impact of Asymmetric Government Spending on Real Balances Demand
( 380 ) External Debt and Nigeria's Sovereignty
( 381 ) The Colonialists & Indigenous Exchange Currency: Tracing the Genesis of Socioeconomic Woes in Postcolonial Nigeria
( 382 ) Migration as a Livelihood Strategy: The Case of Internal Migration in Ghana
( 383 ) Impact of Network Finance Development on Inflation: Evidence from Chinese Market
( 384 ) Profitability Behavior of Plastic Industries in Indonesia
( 385 ) An Empirical Evaluation of Cashless Systems Implementation in Ghana
( 386 ) Correlation between Financial Difficulties and Financing Strategies among Market Stallholders in Batangas City
( 387 ) Africa's Human Capital Development: Is Public Finance Management an Effective Strategy?