This survey-designed study investigated managing academic service delivery in South-South Nigerian universities for national education transformation. Three hypotheses were formulated to guide the investigation. Stratified random sampling technique was adopted to draw a sample size of 200 subjects made up of 46 Deans of Faculties and 154 Heads of Departments, from a population of 322 subjects (46 Deans and 276 HODs) in 4 Federal Universities. Data were collected with the use of “Academic Service Delivery Management Questionnaire (ASDMQ)”. Data collected were subjected to statistical analysis using Population t-test of single mean and Independent t-test statistical techniques. Results disclosed that managing academic service delivery at the departmental level is significantly low; managing academic service delivery at the faculty level is significantly low; there is no significant difference in managing academic service delivery between departments and faculties in south-south universities. On the strength of these findings, it was recommended that Deans of Faculties and Heads of Departments should give priority attention to academic service delivery to enhance students’ academic outcomes, quality education and national education transformation.
This study is one of the very few studies which have investigated managing academic service delivery in south-south Nigerian universities for national education transformation, with results showing that this all important aspect of institutional administration is poorly managed. There is need for proper management of this for quality learning outcomes.
Academic service delivery, Universities, Education, Transformation.
Abdullah, F., 2006. The development of HEDPERF: A new measuring instrument of service quality for the higher education sector. International Journal of Consumer Studies, 30(6): 569 - 581.
Adekunle, A.A., S. Tayo-Subair and A.O. Olugbenro, 2012. Effective management of tertiary education and national transformation in Nigeria. In A. O. Ayeni, U. G. Emetarom, A. Okwori, J. A. Undie & J. E. Okon (Eds). Managing education for national transformation. Ibadan: Nigerian Association for Educational Administration and Planning (NAEAP). pp: 197 - 209.
Akuegwu, B.A., A.O. Edet and C.C. Uchendu, 2012. Managing research output for knowledge creation in South-South Nigerian universities. African Higher Education Review, 5: 87 – 100.
Babalola, J.B., 2010. Economics of transforming higher education in Africa. Ibadan: His Lineage Publishing House.
Christie, P., 2012. Review of academic support services: Report for academic board. Available from http://www.arts.ac.uk/.
Eyler, J., 2005. Academic service learning for effective civic engagement. Diversity Digest, 9(1). Available from http://www.diversityweb.org/digest/vol9no1/eyler.cfm.
Eyler, J. and D.E.J. Giles, 1999. Where is the learning in service-learning? , San Francisco: Jossey Bass.
Greenaway, D. and M. Haynes, 2000. Finding universities to meet national and international challenges. School of Economics Policy Report. University of Nottingham.
Hotamisli, M. and S. Yoruk, 2011. Academic service perception: A comparative research towards university students in Turkey. Educational Research and Reviews, 6(6): 462 - 471.
Liston, C., 1999. Managing quality and standards. Buckingham: Open University Press.