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Effective nonverbal communication affects patient satisfaction and also affects the optimal level of patient’s healthiness. This is primarily caused by asymmetry information between doctor and patient since in most cases patients heavily rely on nonverbal communication as a tool to get information they need. Patient’s sensitivity to the nonverbal communication is generally varied in according to their demography characteristics. This research is aimed at analyzing the effect of non-verbal communication to the patient satisfaction with respect to different demographic perspectives. The research was carried out in the inpatient of selected hospitals in the Makassar city of Indonesia involving 420 respondents taken using proportional stratified random sampling technique. The research design is quantitative research using a cross sectional study design with questionnaires as the instrument to collect the data. The result of the study showed that the sixth variables of nonverbal communication (artifact, haptic, kinesics, chronemics, proxemics, and vocalic) significantly influence patient’s satisfaction. However, the result of the partial test showed different effects of each nonverbal communication variable to the patients based on the age categorize, gender, ward, ethnics, education level, and occupation.
This study is one of very few studies which have investigated the role of demographic characteristics of patients in selecting the best models of nonverbal communication between physicians and patients in hospitals.
How Do Patients Evaluate the New Health Care System in General Practice? Results from the European Project on Patient Evaluation of General Practice Care (Europep) in Adana, Turkey
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Ersin Akpinar , Fatih Mutlupoyraz , Esra Saatci , Nafiz Bozdemir (2016). How Do Patients Evaluate the New Health Care System in General Practice? Results from the European Project on Patient Evaluation of General Practice Care (Europep) in Adana, Turkey. International Journal of Medical and Health Sciences Research, 3(1): 1-9. DOI: 10.18488/journal.9/2016.3.1/188.8.131.52
Aim: Evaluation of patient satisfaction is accepted as a valuable addition to other types of outcome measures (such as health status, quality of life or costs) in measuring the quality of general practice care. The aim of this study is to assess the patient satisfaction for primary care before and after the transition of health care system in Turkey. Methods: The study included a sample of 588 patients from three public family health centers (FHCs) in Adana. The study was conducted between March and April 2008 and May and June 2009. The patients were asked to assess their family physician based on their contact experience before and after the health care system transition in Turkey. Results: Overall satisfaction was %74.6 before and %93.5 after the transition (p=0.0001). The “Organization of care” was evaluated as the most improving dimension. However, the “Medical care” change was the worst rated. “Providing quick services for emergency health problems”, “Knowing what s/he had done or told you during contacts” “Preparing you for what to expect from specialist or hospital care”, “Being able to speak to the general practitioner on the telephone”, “Getting through to the practice on telephone” and “Helping you deal with emotional problems related with your health status” were evaluated as improving items (p=0.0001). Conclusion: Patient evaluation of care can contribute to make practices and their teams more responsive to patient’s needs.
This study is one of very few studies which have investigated the patient satisfaction for primary care before and after the transition of health care system in Turkey.