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This research aims at identifying with the customers’ evaluation of the quality of services in Islamic banks branches in the Syrian coast (the cities of Latakia and Tartous). As well as knowing the impact of personal factors (gender, age, scientific qualification, income, name of the bank) on this Assessment. In order to achieve this objective, data were collected through a questionnaire designed by Jabnoun and Khalifa (2005). Descriptive statistics has been used to determine the level of the assessment. In order to find out the impact of personal factors on the evaluation & services quality, the analysis of variance test, “Anova test”, has been used. The research found that the customers’ evaluation of services in the studied branches was average in general, and there is no statistically significant impact of the personal variables on the customers’ evaluation of the quality of the studied branches.
The study documents the measurement of services quality in branches of Islamic banks in Syrian coast which helps comparing between the level of their services and identifying with the impact of customers’ personal factors on their evaluation which enables the bank to make its services suit customers.
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Ahmad Zomorrodi , Xiaoyan Zhou (2017). Impact of FDI on Environmental Quality of China. International Journal of Business, Economics and Management, 4(1): 1-15. DOI: 10.18488/journal.62/2017.4.1/126.96.36.199
Considering the case of China the present study necessitates to highlight the environment quality of the country in the wake of increasing trends of FDI. This study attempts to present both the empirical as well as technical approach to explain the consequences of FDI and factors in relation to environments. In this study critical review of the empirical studies on the subject has been presented and following that cross years and province study among Chinese provinces was done by using time series and panel data regression to define the significance of environment quality in terms of sulphur dioxide emission and water pollutants emission due to increased FDI. Time period considered was 2003-2014. Lastly, the impact of foreign direct investment on the environmental degradation was analyzed by dividing the provinces of China in four economic regions, namely the east, center, west and North East region. The results from the analysis revealed a significant, but weak positive relation between FDI and sulphur dioxide, however, rejected the association of water pollutant emission with same. On the aggregate level as well, panel data analysis throws similar relation of all provinces in the analysis. Lastly, in case of cross region analysis, the eastern region has been encountered as contributing towards water emission only, where center, northeast and west region as contributing towards both water waste and sulphur mission. This study suggests that uniform environmental regulation in all the regions, focusing on foreign firms which use latest technology to reduce both the emission of air and water pollution and strengthening the legal system and market mechanism of property rights protection can be helpful to reduce and control environmental problems in China.
This study is one of very few studies which have investigated impact of FDI in the environmental degradation deeply by originating new control variables .The earlier studies focus only on air pollution or water pollution and very few studies has taken both indicators for this impact.