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This survey-designed study investigated managing academic service delivery in South-South Nigerian universities for national education transformation. Three hypotheses were formulated to guide the investigation. Stratified random sampling technique was adopted to draw a sample size of 200 subjects made up of 46 Deans of Faculties and 154 Heads of Departments, from a population of 322 subjects (46 Deans and 276 HODs) in 4 Federal Universities. Data were collected with the use of “Academic Service Delivery Management Questionnaire (ASDMQ)”. Data collected were subjected to statistical analysis using Population t-test of single mean and Independent t-test statistical techniques. Results disclosed that managing academic service delivery at the departmental level is significantly low; managing academic service delivery at the faculty level is significantly low; there is no significant difference in managing academic service delivery between departments and faculties in south-south universities. On the strength of these findings, it was recommended that Deans of Faculties and Heads of Departments should give priority attention to academic service delivery to enhance students’ academic outcomes, quality education and national education transformation.
This study is one of the very few studies which have investigated managing academic service delivery in south-south Nigerian universities for national education transformation, with results showing that this all important aspect of institutional administration is poorly managed. There is need for proper management of this for quality learning outcomes.