@Article{pakinsight,
AUTHOR = {},
TITLE = {The Requirements of Disabled Customers: A Study of British Customers in Egyptian Hotels},
JOURNAL = {Journal of Tourism Management Research},
VOLUME = {3},
YEAR = {2016},
NUMBER = {2},
PAGES = {56-73},
URL = {http://www.pakinsight.com/archive/31/12-2016/2},
ISSN = {2313-4178},
ABSTRACT = {The disabled customer market has become an increasingly important market
 in the hotel industry; however, the literature revealed a gap between 
what hotels provide and what needed by people with disability (PwD), 
which this study aims to bridge such a gap. The study employed a 
questionnaire comprising questions on 57 hotel attributes. The hotel 
attributes were divided into three groups: hotel employees, guest room, 
and public areas. A total of 200 questionnaires were distributed to a 
convenience sample of British PwD customers. Among the questionnaires 
returned, 126 were useable, representing a response rate of 63%. The 
analysis of variance test was employed to determine the presence of 
significant differences between four types of disabilities (i.e., 
hearing, sight, physical, and intellectual) in relation to the 
importance and performance of the 57 hotel attributes. Additionally, 
importance-performance analysis (IPA) was conducted using SPSS. The 
results showed some statistically-significant differences for two hotel 
attributes. Specifically, people with physical disabilities attached 
more importance to two hotel attributes, i.e., “Automated door openings 
should be provided”, and “All corridors should be suitable for 
wheelchair users.},
DOI = {10.18488/journal.31/2016.3.2/31.2.56.73}
}